ROLE AND RESPONSIBILITIES
The IT Support Specialist’s responsibilities include front line IT support and customer service for company supported computers, mobile devices, AV equipment, applications and platforms. Under general supervision, providing the highest level of customer service, the IT Support Specialist answers incoming calls, tracks all information in a ticketing system, uses a knowledge base tool along with their expertise to resolve Level 1 & 2 requests in a timely fashion. The IT Support Specialist escalates unresolved incidents/requests to the proper level 2 and 3 support teams.