How AI Can Benefit Your Business
When you hear the words “artificial intelligence’ you may think of virtual reality headsets or robots, but AI also covers many work-related subjects. There are various ways technology can help simplify your work day, but AI in particular can take it a step further. Read through the different ways that AI can benefit your business.
Employee Productivity
Boosting the productivity of your employees can help your company as a whole. From allowing your workers to get their projects completed faster to boosting their overall morale, technology can provide a huge assistance. AI is able to eliminate tasks that take up a large amount of your employees’ time. This way, employees can focus on their higher-value projects that only they would be able to complete. This in turn leads to better quality work as there is less room for human error, and more time spent on areas that are critical to your business.
Customer Service
The relationships a business builds with their customers are critical for its long-term success. Artificial intelligence offers an intelligent form of technology that can introduce a much more personalized conversation between employees and the company. Because customers want their questions answered as fast as possible, many companies will invest in an AI empowered Chabot. Chatbots do most, if not all, of the problem solving for the customer. When the Chatbot is unable to answer the customer’s questions, it will direct the customer to the best suited representative based on the needs that it has identified during the conversation.
Employee Insight
AI can also bring assistance to upper management. As more employees move towards a remote lifestyle, being able to monitor productivity can become more challenging. With AI, there are many monitoring tools available to continue your ability to ensure employees are staying on task, even from afar. AI takes an everyday monitoring solution to the next level by being able to process massive amounts of data, alert you on any issues, provide a recommended action and even jumpstart a response.
Customer Personalization
Customers want to feel connected to your business and have an experience that is personalized just for them. With artificial intelligence, there are programs that allow you to establish this experience for your customers. For instance, AI can use a combination of the customer’s purchase history and past online behavior to determine product recommendations that the individual would be best suited for. If a customer is introduced to a product that fits their needs, this can help speed up the buying lifestyle for your website visitors.
Cybersecurity
A topic that is often of top importance for business owners is cybersecurity. Between ransomware, phishing scams and data breaches, there are many online threats that can harm your business. Due to its superior behavioral detection skills, AI software can provide a great sense of self-defense as it is able to detect these attacks before they infiltrate your system.
Nutmeg Technologies is an IT managed service provider based out of Windsor, CT. We are happy to assist companies who are looking to have in-office or remote workforce through secure technology. Contact us to today to find a product that best suits your company’s needs.